Last updated: 31st May 2025
Welcome and Agreement to Terms
Welcome, and thank you for your interest in Freeater ("Company," "we," "us," or "our") and our website at www.freeater.com, along with our related websites, mobile applications, browser extensions, content, features, and services made available through these platforms (collectively, the "Service").These Terms of Service (“Terms”) form a legally binding agreement between you (whether personally or on behalf of an organisation) and Freeater concerning your access to and use of the Service.
You may contact us at info@freeater.com.
Acceptance of Terms
By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms.
If you do not agree with any part of these Terms, you must not use the Service.
These Terms apply to all users of the Service who are 18 years or older. If you are under 18, you may not use the Service.
We recommend printing or saving a copy of these Terms for your records. Updates to These Terms
We may update or amend these Terms from time to time. If changes are made that materially affect your rights or obligations, we will notify you in advance (e.g. via email or in-app notice).
The updated Terms will take effect upon posting or as otherwise stated in the notice. By continuing to use the Service after any changes take effect, you agree to the updated Terms.
Arbitration Notice
Dispute Resolution Notice: For efficiency and to avoid court proceedings, most disputes arising under these Terms will be resolved by individual binding arbitration.
By using the Service, you agree to this process. You also agree to waive your right to participate in any group, collective, or class action, to the extent permitted by UK law.
Note: UK civil disputes do not involve jury trials. This clause affirms that you waive any right to bring collective or representative proceedings.
Our Service
Purpose of the Service and Medical Disclaimer.
The Service is for informational purposes and is intended to be used in connection with a user’s general wellness only. It is intended solely for informational purposes and is designed to support your general wellness only.
The Service does not provide medical advice, and is not a substitute for professional medical diagnosis, treatment, or care. You should always consult with your GP, physician, or another qualified healthcare professional with any questions you may have regarding your health or medical condition.
Use of the Service does not create a doctor–patient relationship. Never disregard professional medical advice or delay seeking it because of content you have accessed via the Service.
Eligibility
You may only use the Service if:
You are at least 18 years old;
You have not been suspended or removed from the Service in the past; and
Your use of the Service complies with all applicable laws and regulations.
By agreeing to these Terms, you represent and warrant that the above is true.
If you are using the Service on behalf of an organisation or company, the individual accepting these Terms confirms that they have the legal authority to bind that entity, and that the organisation agrees to these Terms in full.
Geographic Availability
The mobile application is intended for users located in the United Kingdom and is made available in accordance with UK laws and regulations. We do not guarantee that the Service is appropriate, available, or compliant with laws outside of the UK.
If you access the Service from outside the UK, you do so at your own risk and are responsible for compliance with any local laws that may apply.
INTELLECTUAL PROPERTY RIGHTS
Ownership of Intellectual Property
We are the owner or authorised licensee of all intellectual property rights in and to the Services, including (but not limited to) all source code, databases, software, website designs, functionality, audio, video, text, photographs, and graphics (collectively, the “Content”), as well as all trademarks, service marks, and logos (the “Marks”) displayed on or through the Services.
The Content and Marks are protected by copyright, trademark, and other intellectual property laws in the United Kingdom and internationally, including laws relating to unfair competition and international treaties.
The Content and Marks are provided “as is” and are made available solely for your personal, non-commercial use, in accordance with the limited licence set out in Section x.
You may not use, reproduce, or distribute any Content or Marks for commercial purposes without our express prior written consent.
Your use of our Services
Intellectual Property and Licence
Licence to Use the Service
Subject to your full compliance with these Terms (including the Prohibited Activities section), we grant you a non-exclusive, non-transferable, revocable licence to: access and use the Service; and download or print portions of the content you are permitted to access, solely for your personal, non-commercial use.
Restrictions on Use
Except as expressly permitted in this section or elsewhere in these Terms, you must not, without our prior written consent:copy, reproduce, republish, upload, transmit, publicly display, encode, translate, distribute, sell, license, or otherwise exploit any part of the Services, content, or brand assets (“Marks”) for any commercial purpose.
Permission RequestsIf you wish to use any part of the Service, content, or Marks beyond what is permitted here, you must send a written request to info@freeater.com. If permission is granted, you must clearly acknowledge us as the owner or licensor and retain any copyright or proprietary notices on the material used.
Ownership and Reserved Rights
All rights in and to the Services, content, and Marks not expressly granted to you are reserved by us or our licensors. Nothing in these Terms transfers any intellectual property rights to you.
Breach of Terms
Any unauthorised use of the Services, content, or Marks will be considered a material breach of these Terms and will result in the immediate termination of your right to use the Service, in addition to any other legal remedies available.
User Accounts and Responsibilities
Account Registration
To access certain features of the Service, you may be required to create an account and provide accurate, complete, and up-to-date information. By registering, you agree to keep your information current and to update it promptly if it changes.
Account Security
You are responsible for maintaining the confidentiality and security of your account login credentials (including your email address and password). You must not share your account with others or allow any unauthorised person to access the Service using your credentials.
Account Activity
You are solely responsible for all activity that occurs under your account, whether or not you authorised it. If you believe that your account has been accessed without your permission or compromised in any way, you must notify us immediately at info@freeater.com.Account Restrictions
You may not create an account using a false identity, impersonate another person, or register using another person’s information without permission. We reserve the right to suspend or terminate any account that violates these Terms or is used in a manner that is fraudulent, abusive, or unlawful.
One Account Per User
Unless otherwise approved in writing by us, you may only register one account and must not create multiple accounts for the same user or individual.
Termination by You
You may close your account at any time by contacting us at info@freeater.com. Closing your account will result in the loss of access to any data or content associated with it unless otherwise stated in our data retention policy or Privacy Policy.
Third-Party Links & Services
The Service may contain links to or integrate with third-party websites or platforms. We are not responsible for the content, policies, or practices of these third parties. Accessing them is at your own risk.
Submissions, Feedback and Contributions
Submissions: If you send any ideas, feedback, or similar content to the company, you give up all intellectual property rights to it. The company owns it and can use it freely for any purpose, without giving you credit or payment.
Feedback: IIf you give feedback or suggestions about improving the service, you give the company a permanent, royalty-free license to use it however they want, including to improve or create products. They don’t have to credit you or pay you.Contributions: If you post or share content (like text, images, videos, or comments) on the platform, it may be visible to others, including on third-party sites. Public Submissions are also treated as Contributions.You’re responsible for anything you post or upload. By doing so, you:Agree not to post anything illegal, harmful, false, or offensive (see ‘Prohibited Activities’).
Waive moral rights and confirm you have the rights to share your content.
Confirm your content isn’t confidential.
Accept liability for any legal or financial issues caused by your content.
Linked Websites
The Service may include links to third-party websites or services (“Linked Websites”), such as external platforms offering products, content, or services. These Linked Websites are independently operated and are not controlled by Freeater.
Any interaction or transaction made on a Linked Website is solely between you and that third party, and is governed by the third party’s own terms and conditions and privacy policies.
We make no representations, warranties, or endorsements about the accuracy, safety, or legality of content, goods, or services provided on or through any Linked Website.
Your use of any Linked Website is at your own risk, and we disclaim any and all liability arising from it.
User Content – Ownership, Responsibility, and Warranties
You may have the opportunity to post, submit, or upload content to the Service (“User Content”). You are solely responsible for the User Content you provide and for ensuring that you have the legal rights to do so.
Content Ownership and Authorisation
By submitting User Content, you affirm, represent, and warrant that:(a) You are the creator and sole owner of the User Content, or you hold all necessary rights, licences, consents, and permissions to submit it and grant the rights described in these Terms;
(b) You grant Freeater a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, distribute, and make the User Content available in connection with the operation and improvement of the Service, in accordance with these Terms and our Privacy Policy.
No Infringing or Harmful ContentYou further confirm that your User Content:(i) Does not infringe any copyright, trademark, patent, trade secret, moral rights, rights of privacy, publicity, or other intellectual property or proprietary rights of any third party;
(ii) Does not violate any law, regulation, or contractual obligation;
(iii) Will not require Freeater to obtain further permissions, pay royalties or compensation, or provide attribution to any third party;
(iv) Is not defamatory, obscene, threatening, harassing, hateful, offensive, profane, or otherwise objectionable as judged by a reasonable standard.
Responsibility and Liability
You remain solely responsible for your User Content and the consequences of posting or sharing it. Freeater disclaims all liability in connection with any User Content, and reserves the right to remove or restrict access to content that violates these Terms or applicable law
Termination & Suspension We reserve the right to suspend or terminate your access to the Service at any time, without notice, if you breach these Terms or if we reasonably believe your use poses legal or reputational risk. Upon termination, your right to use the Service will cease immediately.
User Content Disclaimer We are not obligated to monitor, edit, or control any User Content and disclaim all responsibility for it. However, we reserve the right, at our sole discretion and without notice, to screen, remove, or block any User Content that violates these Terms, infringes third-party rights, or is otherwise objectionable. You understand that you may encounter content that is inaccurate, offensive, or inappropriate, and you waive any claims against us relating to such content. Upon receiving a complaint, we may investigate and take action, including removal, without notice. Infringing activity is not permitted on the Service.
Monitoring Content
We are not required to monitor User Content, third-party content, or user activity. However, we may choose to do so for operational or other purposes, without assuming liability. If monitoring occurs, content may be reviewed, recorded, copied, or used in accordance with our Privacy Policy. We may block, filter, mute, remove, or disable access to any User Content at any time without liability.
Prohibited Conduct:
By using the Service, you agree not to:
Use it for any unlawful purpose or violate any applicable laws.
Harass, bully, threaten, or harm others.
Infringe or encourage infringement of third-party rights, including IP rights.
Bypass or tamper with security features or attempt to reverse engineer the Service.
Use unauthorized tools (e.g., bots, crawlers) to access or interact with the Service.
Disrupt the Service or harm others by spreading malware, sending unsolicited content, collecting data without consent, or interfering with networks.
Engage in fraud, impersonation, false identity claims, or unauthorized account access.
Sell or transfer access to the Service or its materials.
Attempt or assist others in doing any of the above.
Violations may result in suspension, termination, or legal action.
Disclaimers - No Warranties by Freeater
Service Provided “As Is”
The Service and all related content and materials are provided “as is” and “as available”, without warranties of any kind. To the fullest extent permitted by UK law, Freeater disclaims all express or implied warranties, including (but not limited to):Merchantability, fitness for a particular purpose, title, quiet enjoyment, and non-infringement;
Any warranties arising from course of dealing, usage, or trade.
No Guarantee of Performance
We do not warrant that the Service will be uninterrupted, secure, error-free, or free of harmful components (such as viruses), and we do not guarantee that such issues will be corrected.
No Advice Warranty
No advice or information, whether oral or written, obtained from Freeater or via the Service creates any warranty not expressly stated in these Terms.
Use at Your Own Risk
You use the Service at your own risk. We are not responsible for any loss or damage to your property, devices, data, or content resulting from your use of the Service or your interaction with other users.
Statutory Rights Unaffected
Nothing in this section affects your statutory rights under UK law, including those under the Consumer Rights Act 2015, which may guarantee certain standards for digital services.
Limitation of Liability
Exclusion of Indirect Loss
To the fullest extent permitted by law, Freeater and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages. This includes loss of profits, goodwill, data, or other intangible losses arising from your use or inability to use the Service.
Cap on Liability
Unless otherwise required by law, the total liability of Freeater to you for all claims arising under these Terms, whether in contract, tort (including negligence), or otherwise, is limited to the greater of:
(a) the amount you paid to Freeater in the 12 months preceding the event giving rise to the claim, or (b) £100.
Basis of Bargain
These limitations of liability form an essential basis of the agreement between you and Freeater. Each clause operates independently. If any part is found unenforceable, the remaining clauses will continue in effect.
Health and Nutrition Disclaimer
No Medical or Professional Advice
Freeater does not provide medical, nutritional, or professional dietitian advice or services. The information and content available via the Service are for general informational purposes only and are not a substitute for advice from qualified healthcare professionals.
No Diagnosis or Treatment
Nothing made available by or through the Service is intended to diagnose, treat, cure, or prevent any medical condition or substitute for the judgment of a qualified medical practitioner, registered dietitian, or nutritionist.
Always Seek Professional Advice
You should not disregard or delay seeking professional medical advice based on any content you access through the Service. If you believe you may have a medical condition or emergency, seek immediate medical attention or call 999.
No Warranties on Information
We do not warrant the accuracy, completeness, reliability, or usefulness of any health-related information provided on or through the Service, including content generated by third parties, users, or external databases.
Your Responsibility
You acknowledge and agree that any use of information obtained from Freeater or the Service is at your own risk. We are not responsible for any direct or indirect loss, harm, or damage arising from reliance on such content.
Dispute Resolution and Arbitration
General Approach
In the interest of resolving disputes between you and Freeater in a timely and cost-effective manner, you agree that any dispute or claim arising from or relating to these Terms, the Service, or any communications from us shall be referred to and finally resolved by arbitration, except as otherwise set out in x (e.g. exceptions for small claims, IP disputes, or urgent injunctive relief).
Scope of Arbitration
This agreement to arbitrate covers all legal claims, whether based in contract, tort, statute, misrepresentation, fraud, or any other legal theory, and applies regardless of whether a dispute arises during or after the termination of these Terms. The interpretation and enforceability of this clause will also be determined by the arbitrator.
Arbitration Rules
Arbitration shall be conducted in accordance with the Arbitration Act 1996 and, unless otherwise agreed, administered by an independent UK arbitration body such as the Centre for Effective Dispute Resolution (CEDR) or Chartered Institute of Arbitrators (CIArb). The arbitration will take place in the United Kingdom, in English, and the arbitrator’s decision shall be final and binding.Individual Dispute Resolution
You agree to resolve disputes on an individual basis. You waive the right to bring or join any group, representative, or class claims, to the extent permitted by applicable UK law.No Jury TrialYou acknowledge that UK civil cases are decided by a judge, and not by jury. Accordingly, this clause does not involve a waiver of jury trial rights, but affirms that disputes will not be resolved in court unless otherwise stated.
Exceptions
While most disputes will be resolved via arbitration, these Terms do not prevent either party from:
a. Bringing an individual claim in small claims court;
b. Pursuing enforcement through a relevant UK authority;
c. Seeking injunctive relief in court to support arbitration; or
d. Filing a court claim for intellectual property infringement.
Opt-Out
You may opt out of binding arbitration within 30 days of agreeing to these Terms by sending a written “Opt-Out Notice” to info@freeater.com. Include your full name, the email linked to your account, and a clear statement that you wish to opt out. If received, this section will no longer apply, but the rest of the Terms will remain effective.
Arbitration Process
Arbitration will be governed by the UK Arbitration Act 1996, administered under modified Consumer Arbitration Rules of [specify arbitration body, e.g., Centre for Effective Dispute Resolution (CEDR) or similar]. The arbitrator will have the authority to resolve all issues, including interpretation and enforceability.
Notice and Procedure
To start arbitration, a written “Notice of Arbitration” must be sent by recorded delivery or courier to 124 City Road, London, EC1V 2NJ, including:
a. Your name/account number;
b. Description of the dispute;
c. The relief sought.
Both parties will try to resolve the issue in good faith within 30 days of receipt. If not resolved, either may initiate arbitration. Proceedings will remain confidential unless agreed otherwise.FeesWe will reimburse the filing fee unless your claim exceeds [e.g., £10,000], or if we have received 25+ similar claims, in which case the arbitration body’s rules will apply. Unless agreed otherwise, hearings will take place in your local UK county. For claims under [e.g., £10,000] without injunctive relief, you may choose to proceed by:
a. Documents only,
b. Phone hearing, or
c. In-person hearing.
If your claim is found to be frivolous or improper, fee liability will follow UK Civil Procedure Rules (e.g., CPR Rule 44).
Relief and Enforcement
The arbitrator may award any remedy available in UK courts. Awards are binding, except for permitted judicial review or where injunctive relief is granted, in which case the party affected may seek review in court. Judgments may be entered in any UK court with jurisdiction.
No Class Actions
You and Freeater agree to bring claims only individually, not as part of a class or representative action. The arbitrator may not combine claims from multiple individuals without mutual consent.
Changes to This Section
If we make material changes to this arbitration section (excluding contact details), you may reject them by notifying us in writing within 30 days. Your account will then be terminated, and this section will revert to the version in effect before the change.
Unenforceability
If any part of this section or the entire arbitration agreement is found unenforceable, or if you opt out, this section becomes void and any disputes will fall under the exclusive jurisdiction of the courts of England and Wales.
Miscellaneous
Force Majeure We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, cyberattacks, war, labour disputes, or regulatory changes.
Terms
These Terms (including the Privacy Policy and any incorporated agreements) form the full agreement between you and Freeater regarding use of the Service.
You may not transfer or assign your rights under these Terms without our prior written consent. We may transfer or assign them at any time without notice.
Our failure to enforce any part of these Terms does not waive our right to enforce it later.
Section headings are for convenience and do not affect interpretation.
"Including" means “including but not limited to.”If any part of these Terms is found unenforceable, the rest remains fully effective, and the unenforceable part will still apply as far as possible.
Governing Law
These Terms are governed by the laws and jurisdiction of England and Wales. Privacy Policy
Please read our Privacy Policy www.freeater.com/privacy-policy carefully. It explains how we collect, use, store, and disclose your personal data. The Privacy Policy is incorporated into these Terms by reference and forms part of your agreement with us.
Additional Terms
Your use of the Service is also subject to any additional terms, policies, rules, or guidelines applicable to specific features or areas of the Service, as posted or linked to on the Service (“Additional Terms”). These are also incorporated into and form part of these Terms.
Consent to Electronic Communications
By using the Service, you agree to receive communications from us electronically, as described in our Privacy Policy. This includes emails, notices, and other messages. You agree that such communications meet any legal requirement for written communication.
Contact Information
The Service is operated by Freeater. You can contact us by email at info@freeater.com.
No Support
We are under no obligation to provide support for the Service. If support is offered, it will be provided in accordance with our published support policies, which may change from time to time. Any support is offered at our discretion and may be withdrawn at any point.
Notice Regarding Apple (iOS Devices Only)This section applies only if you are using the Service on an iOS device.
You acknowledge that these Terms are between you and Freeater, not with Apple Inc. (“Apple”). Apple is not responsible for the Service or its content and has no obligation to provide maintenance or support in relation to the Service.
If the Service fails to comply with any applicable warranty, and you purchased the app through the Apple App Store, you may notify Apple, and Apple may refund the purchase price to you in accordance with its terms. To the extent permitted by applicable UK law, Apple shall have no further responsibility with respect to any failure of the Service to meet warranty standards.
Apple is not responsible for
Any claims you or third parties may have in relation to your use of the Service, including product liability, failure to comply with applicable law, or breaches of consumer rights under the Consumer Rights Act 2015;Any third-party claims that the Service or your use of it infringes intellectual property rights.
You agree to comply with any applicable third-party terms of agreement when using the Service. Apple and its subsidiaries shall be third-party beneficiaries of these Terms, and Apple may enforce these Terms against you accordingly.
Consent to Share Consumption Data with Apple
By using our app and making in-app purchases via the Apple App Store, you consent to our sharing of data regarding your usage and interaction with purchased content with Apple for the limited purpose of processing refund requests. This may include how and when you accessed the content. Such sharing will comply with Apple’s platform policies and applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Entire Agreement
These Terms, along with our Privacy Policy and any referenced documents, constitute the entire agreement between you and Freeater.
Severability
If any provision is deemed invalid, the rest remain in effect.
Survival
Provisions on intellectual property, disclaimers, liability, and dispute resolution survive termination.
No Waiver
Our failure to enforce any right under these Terms does not waive that right.
If you have any questions about these Terms, please feel free to contact us at info@freeater.com.
