Privacy Policy

Last updated: 29th September 2026

1. About This Policy

Freeater Ltd ("Freeater", "we", "us" or "our") respects your privacy.

This Privacy Policy explains how we collect, use and protect personal information when you use the Freeater website, mobile application and services, including Freeater Shopping and Freeater Gold (the "Service").

This policy should be read alongside our Terms of Use.

2. Information We Collect

Depending on how you use Freeater, we may collect:

• Account information, such as your name, username, email address, profile photograph and login information.
• Dietary information, including dietary preferences, food allergies, intolerances and coeliac disease that you choose to add to your profile.
• Location information, including your nearest town or city if you choose to provide it, and device location when you use location-based Eating Out and map features.
• Shopping information, including products you scan or search for, barcodes and your scan history.
• Content you provide, including eatery reviews and ratings, photographs, videos, reports, feedback and missing-product submissions.
• Social information, including friends and connections you make through Freeater.
• Subscription information needed to confirm and manage Freeater Gold.
• Technical and usage information necessary to operate, secure and improve the Service.
• Communications you send to us, including enquiries, survey responses and feedback.

When you scan a product using Freeater Shopping, we store the product barcode, not an image or camera frame of the scan.

Your scan history may contain information associated with scanned products, including their name, ingredients, product image and nutritional overview.

If you choose to submit a missing product, we may store the product information and photographs you provide.

3. How We Use Your Information

We use personal information where necessary to:

• provide and personalise Freeater;
• maintain your account, dietary profile and scan history;
• provide Eating Out, Shopping, group, social and subscription features;
• process reviews, ratings and product submissions;
• manage friends and connections;
• provide customer support and Service communications;
• administer subscriptions, free access, referrals and promotions;
• improve Freeater and product coverage;
• maintain security and prevent fraud, misuse or abuse;
• moderate content and enforce our Terms of Use; and
• meet our legal obligations.

4. Health and Dietary Information

Information about food allergies, intolerances, coeliac disease or certain other dietary requirements may be considered health information and special category personal data under UK data protection law.

We process this information to provide the personalised dietary features you choose to use and, where required, rely on your explicit consent.

You can withdraw your consent, although this may mean that we can no longer provide certain personalised features.

5. Legal Bases

Depending on the purpose, we process personal information on the basis of:

• Contract, where necessary to provide the Service or subscription you request;
• Legitimate interests, including operating, securing and improving Freeater and preventing misuse;
• Consent, including where required for health information and marketing; or
• Legal obligation, where processing is required by law.

6. Sharing and Privacy

We do not sell your personal information.

We may share information with service providers that help us operate Freeater, with Apple, Google or other payment providers where necessary to manage purchases and subscriptions, or where required by law.

Information you choose to share through Freeater may be visible to other users. Depending on your privacy settings, this may include your name, username, profile photograph, dietary restrictions, favourite eateries, reviews and ratings, friends or connections, photographs, videos and other information you choose to make visible.

You can manage certain visibility and sharing preferences through Privacy Settings in the Freeater app.

Payments through the Apple App Store, Google Play or another payment provider are processed by the relevant provider. Freeater does not receive or store your full payment-card details where payments are processed by these providers.

7. Marketing and Notifications

If you opt in to marketing, we may send you emails about Freeater, including news, features, updates and offers.

We may also communicate with you through push notifications and in-app notifications.

You can unsubscribe from marketing emails at any time and manage push notifications through your device or Freeater settings where available.

We may still send essential account, security, subscription or Service-related communications where necessary.

8. Device Permissions

Freeater may request access to your:

• Camera for product scanning and relevant Shopping features;
• Location for location-based Eating Out and map features;
• Notifications for push notifications; and
• Torch where you choose to use it with a relevant feature.

You can manage these permissions through your device settings.

9. Storage, Security and Retention

Personal information collected and stored by Freeater is stored in the United Kingdom.

We use reasonable measures designed to protect personal information and keep it only for as long as reasonably necessary for the purposes for which it was collected or as required by law.

No electronic service or storage system can be guaranteed to be completely secure.

10. Your Rights and Account Deletion

Under UK data protection law, you may have rights to access, correct or request deletion of your personal information, restrict or object to certain processing, withdraw consent and request data portability where applicable.

You also have the right to complain to the UK Information Commissioner's Office (ICO).

You can delete your Freeater account through the Service or contact us at info@freeater.com.

When your account is deleted, your account information, dietary profile, scan history, reviews, uploaded media and connections are deleted, except where we are required or permitted by law to retain information.

Deleting your Freeater account does not automatically cancel a subscription managed through the Apple App Store, Google Play or another payment provider. You may need to cancel this separately with the relevant provider.

11. Children's Privacy

Freeater is not intended for people under the age of 18 and we do not knowingly seek to collect personal information from people under 18.

12. UK Availability

The Freeater mobile application is currently available to download in the United Kingdom only and is primarily intended for UK users.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to Freeater, our data practices or applicable law.

The latest version will be available through Freeater or our website and will show the date it was last updated.

14. Contact Us

Freeater Ltd is responsible for the personal information described in this Privacy Policy.

For questions, concerns or requests relating to your personal information, contact:

info@freeater.com