Freeater Support Centre

Question 1

Is the app free?

Accepted Answer

The Freeater App is free and will always be free for the app. To help us develop Freeater and make it bigger and better we charge for certain features. These are provided under Freeater Gold Subscription.

Question 2

Where is the app available?

Accepted Answer

The app is currently available in the UK. You can join the waiting list for other regions.

Question 3

I live outside the UK, can I use the app?

Accepted Answer

You can join the waiting list to be notified when Freeater becomes available in your region.

Question 4

How can I help support Freeater?

Accepted Answer

Thanks for supporting Freeater! Firstly subscribing to Freeater Gold helps. We have also set up a donations page where 100% of the donations will go to developing Freeater.

Question 5

How to support without spending any money?

Accepted Answer

Help spread the word with friends and family and following our social media also helps :) Thankyou!

Question 6

How do I customize my dietary restrictions?

Accepted Answer

Freeater allows you to customise your dietary restrictions by specific ingredients e.g. peanuts and diets such as low carb diet. If you don't see your ingredient or diet you can request within the app for it to be added and we will let you know when its added.

Question 7

How do I request new eateries to be added?

Accepted Answer

Within the app you are able to request new eateries are added to the platform. We will let you know when it has been added if it meets our checks!

Question 8

How do I reset my password?

Accepted Answer

To reset your password, please make sure you're using the latest version of the app. If you are still having a problem resetting your password after updating, please fill out the support request form.

Question 9

I am seeking medical advice?

Accepted Answer

If you are seeking medical advice, please be advised that we are not medical professionals and any questions about your health and dietary restrictions should be directed to medical professionals.

Question 10

I would like to delete my account?

Accepted Answer

We are sorry to see you go. If there is anything we can help you with or answer any questions then please contact us. If you would still like to delete your account this can be done inside the app within settings - account. You will then receive a message to confirm the account has been deleted.

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