Last updated: 31st May 2025
Welcome and Agreement to Privacy Policy
Welcome, and thank you for your interest in Freeater ("Company," "we," "us," or "our") and our website at www.freeater.com, along with our related websites, mobile applications, browser extensions, content, features, and services made available through these platforms (collectively, the "Service").This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from users of the Service (“Users”) or their devices. By using or accessing the Service, you agree to the collection, use, disclosure, sharing, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of the Service is also subject to our terms and conditions.
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@freeater.com.
Information We Collect
We collect a variety of information from or about you or your devices from various sources, as described below.
Information You Provide to Us Registration and Account Information. When you register for the Service, we ask for your name, email, member password, as well as dietary and food allergy information.
Communications
When you communicate with us, we may receive additional information about you. For example, when you communicate with our Customer Support Team, we will receive information such as your name, email address, the contents of a message or attachments that you may send to us, and other information you choose to provide. If you respond to one of our surveys, we may receive your name, email address, and any allergy or medical information you choose to provide. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.
Careers. If you decide to apply for a job with us, you may submit your contact information and your resume to us via info@freeater.com. We will collect the personal information you choose to provide us as part of your job application, such as your contact information, education, and employment experience.
Information We Collect When You Use the Service
Device Information. We receive information about the device you use to access the Service, including, internet protocol (“IP”) address, web browser type, operating system version, and information about your device.
Usage Information. To help us understand how you use the Service and to help us improve them, when you use the Service, we automatically receive information about your interactions with the Service, including information about your use of the App, such as time spent using the App, how you interact with elements of the App, the products you scan or save, and lists you create.
Location Information When you use the Service, we infer the general physical location of your device and the geographic regions our Users come from. For example, your IP address may indicate your general geographic region.
Camera Access
When you use the Service, we will request access to your device’s camera to enable you to scan product barcodes, upload product photos, or use other features of our Service.
User feedback. We receive information you provide if you share feedback about the accuracy of ingredients in products, products or ingredients not recognised by us, food and ingredient ratings we make, and our performance.
How We Use the Information We Collect
We use the personal information we collect for the following purposes:
To Provide and Improve the Service
– To operate, maintain, enhance, and deliver the features and functionality of the Service.
– To personalise and improve your experience.
To Communicate with You
– To respond to your enquiries, provide updates, send administrative messages, and deliver customer support.
– To notify you of changes or updates to the Service, including service-related announcements.
To Analyse and Develop the Service
– To understand how users interact with the Service and to help us analyse trends and improve our offerings.
– To develop and test new features, products, or services.
For Marketing and Communication Purposes
– To send you updates, promotional materials, or other information we think may be of interest, in line with your communication preferences. You may opt out of marketing communications at any time.
To Aggregate or Anonymise Data
– To generate anonymised or aggregated data for analytical and business purposes, provided that such data does not identify you.
To Process Transactions and Payments
– To facilitate purchases, subscriptions, or other financial transactions through the Service.
To Ensure Security and Prevent Fraud
– To protect the integrity and security of the Service, prevent fraud, and resolve trust or safety concerns.
To Comply with Legal Obligations
– To comply with applicable laws and regulations, enforce our Terms of Service, and respond to lawful requests from courts, regulators, or other government authorities.
For Other Disclosed Purposes
– For any other purpose for which we have provided specific notice and, where required, obtained your consent at the time of collection.
Service Providers. We may share any information we receive with contractors, service providers and other third parties retained in connection with the provision of the Service.
Sharing with Apple for Refund Processing
If you make in-app purchases through our mobile application, we may share limited information with Apple to facilitate the processing of refund requests.
This may include data such as:
Details of your purchased content;
How and when you accessed or interacted with that content;
Other relevant usage information necessary for verifying refund eligibility.
This data sharing is:
Strictly limited to what is necessary to evaluate and process refund requests;
Conducted in accordance with Apple’s platform policies; and
Performed under the legal basis of our legitimate interests (Article 6(1)(f) UK GDPR) in ensuring secure and transparent transaction management.
We do not share this information with Apple for marketing purposes or broader analytics.
As Required by Law and Similar Disclosures
We may access, preserve, and disclose information about you if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) comply with requests from auditors, examiners, or other regulators; (c) respond to your requests; or (d) protect your, our, or others’ rights, property, or safety. Merger, Sale, or Other Asset Transfers
We may disclose and transfer information about you to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our business or assets.
At Your Direction
We may disclose information about you to fulfill the purpose for which you provide it. Consent
We may also disclose information from or about you or your devices with your permission.Your ChoicesMarketing CommunicationsYou can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.Do Not TrackThere is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.Deletion of your informationYou have the right to ask us to delete personal information about you if it is no longer required for the purpose it was collected, you have withdrawn your consent, or you have a valid objection to us using your personal information. You may request deletion of your personal information by emailing us at info@freeater.com.Third PartiesThe Service may contain links to other websites, products, or services that we do not own or operate. Please be aware that this Privacy Policy does not apply to your communications with third parties or your activities on any third-party services or any information you disclose to third parties. We are not responsible for the privacy practices or the content of third parties or third-party sites. If you have any questions about how third parties or third-party sites use information from or about you, you should contact them directly. We encourage you to read their privacy policies before providing any information to them. SecurityWe make reasonable efforts to protect information from or about you by using technical and organizational safeguards designed to improve the security of the information we maintain. However, as the Service is hosted electronically, we can make no guarantees as to the security or privacy of your information.
Children’s Privacy
The service is not for those under the age of 18 and no part of this service is directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at info@freeater.com.
International Data Transfers
The Service is hosted in the United Kingdom and is intended exclusively for users located within the United Kingdom. We do not knowingly offer or provide services to individuals outside the UK.
If you access or use the Service from outside the United Kingdom, please be aware that any personal data you provide will be transferred to, stored, and processed in the United Kingdom, in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.By using the Service and submitting your personal data, you acknowledge and consent to:
the collection and processing of your information in the UK;
the storage of your information within UK-based systems or trusted UK/EU processors with appropriate safeguards in place.
We do not transfer your data outside of the UK unless it is strictly necessary for service functionality and only where adequate safeguards (such as Standard Contractual Clauses or equivalent protections) are in place.
Update Information You can update information your account and profile information by logging in to your account on the Service. Changes to This Privacy Policy
This Privacy Policy may be revised from time to time. We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective as of the last updated date below. If we materially change the ways in which we use or share information from or about you or your devices previously collected from you through the Service, we will make reasonable efforts to notify you of the changes by sending a notice to the primary email address provided to us and/or by placing a notice on the Service.
Contact Information If you have any questions, comments, or concerns about our processing activities, please email us at info@freeater.com.
